• If you have any issues or concerns, please contact: owfcustomerservice@gmail.com (Direct messages through social media platforms will not be answered)

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• The returns policy is 7 days to return a product to receive an exchange or refund. Please include your proof of purchase this may be your order confirmation or a small note containing order number. 

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• A refund will be issued via the same method of payment in which you purchased the items with excluding any postage you have paid.

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• Refunds will only be granted if the item reaches me in the same condition in which it was posted i.e unworn. Returns will not be made for items which are soiled, damaged or in a condition which is not resalable will not be refunded but will be returned to you. 

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• Items which are faulty during a 14 day period will be replaced. 

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• All plans purchased are non-refundable. 

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